One of the most important tasks in IT infrastructure operation is timely identification of possible threats and problems in infrastructure performance.
Some hardware and software systems are business critical for the companies to the extent that their poor or wrong performance influence business continuity. This means that diagnostics, timely detection and solving of the problems become the main tasks of IT department.
Infopulse Ukraine offers you the service of the systems monitoring, which includes monitoring of operation of:
- Servers
- Networking equipment
- Applications
- Databases
- Workstations
- Special systems
System monitoring is performed by means of automatic checks and by manual performance examination.
This service helps to solve following tasks:
- Early detection, classification and escalation of the incidents
- Incidents registration in provider's or customer's database
- Functional and linear escalations performance
- Hardware support and visual hardware monitoring
- Maintenance procedures performance (backups, discs change, etc. )
Customer benefits:
- Round-the-clock system monitoring (24/7/365 operation) allows early detection of possible problems and their immediate escalation for solving
- Optimization of second-level support teams utilization and effectiveness
- Effective combination of manual and automatic checks of infrastructure control
- Gathering of the data for system performance tuning processes
