Infopulse Ukraine offers you full range of the services in IT infrastructure operation, including first and second level support for your users and systems. This integral service enables you to transmit to the provider's care not only tasks related to IT operation but also risks related to possible infrastructure downtime.
After transmitting routine responsibilities in the areas of users support, incidents handling and problems resolving, your IT department will be able to concentrate on strategic planning and improvement of your IT infrastructure.
Within the framework of this service Infopulse Ukraine also offers the possibility to relocate business critical applications and infrastructure components to professional datacenters in Ukraine or in Europe, where protected virtual or physical environments and secured communication channels will be established.
The entire range of the services is performed according to service level agreements (SLA) defined by the customer or developed by Infopulse in coordination with the customer and according to the customer's business needs. The reporting is done according to the effectiveness indicators defined by the customer and outlined in the contract.
Provision of infrastructure operation services to our customers presumes special care of security matters, which is ensured by following arrangements:
- Detailed and protected logging
- Dependable access rights differentiation
- Additional team supervising security
- Effective staff management
- Financial responsibility of the provider for information disclosure
- Initiation of infrastructure services provisioning includes the service of initial inventory.
Customer benefits:
Flexible payment models:
- Fixed monthly charge (all inclusive)
- Prepaid service level
- Price per operated unit
Full risks coverage — the financial responsibility of provider for infrastructure downtime
Additional service modes:
- 24/7 support — reaction time defined in SLA
- Morning and evening routines — execution of maintenance procedures during non-business time
- Emergency call — provisioning of additional staff for solving emergency tasks and breakdown consequences elimination
Infrastructure development strategy is compliant with needs and requirements of the business:
- Optimized ratio costs/performance
- Overall IT costs decrease as the result
